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Refund Policy

Last updated: [INSERT DATE]

This Refund Policy applies to all paid services booked through betamentorafrica.com, including tutoring packages and mentorship sessions. It should be read together with our Terms of Service.

1. Single Tutoring Sessions

A single session may be rescheduled at no cost if you notify us at least [INSERT NUMBER, e.g. 24] hours before the scheduled time. Cancellations made with less notice, or missed sessions without notice, are non-refundable.

2. Monthly and Package Bundles

For multi-session packages (e.g. the Monthly Bundle or Exam-Prep Intensive), unused sessions may be rescheduled within the validity period stated at purchase. If you cancel a package before any sessions have been used, you are eligible for a full refund minus any payment processing fees charged by Paystack. If one or more sessions have already been used, refunds are calculated on a pro-rata basis for the remaining, unused sessions only.

3. Mentorship Sessions Booked via SimplyBook.me

Mentorship sessions booked through our online booking system are subject to the cancellation window shown at the time of booking. Please review the cancellation terms displayed before confirming your booking.

4. Scholarship Coaching and Custom Services

For custom-quoted services such as scholarship application coaching or corporate skills training, refund terms will be agreed in writing before payment is made, and those specific terms take precedence over this general policy.

5. Non-Refundable Circumstances

  • Sessions missed without prior notice
  • Dissatisfaction with outcomes we do not guarantee (e.g. grades, scholarship results)
  • Change of mind after a session has been delivered

6. How to Request a Refund

To request a refund, email [INSERT SUPPORT EMAIL] with your payment reference number and the reason for your request. We aim to respond within [INSERT NUMBER, e.g. 3-5] business days. Approved refunds are processed back to your original payment method via Paystack and may take additional time to reflect, depending on your bank or mobile money provider.

7. Contact Us

Questions about this policy can be sent to [INSERT SUPPORT EMAIL] or via our Contact page.